Frequently Asked Questions

Everything you need to know about shopping with MTN Shop.

What are your shipping options and delivery times?

We offer standard, expedited, and overnight shipping options. Standard delivery typically takes 3-5 business days, while expedited shipping arrives within 1-2 business days depending on your location.

How can I track my order?

Once your order has been dispatched, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your shipment's progress.

What is your return policy?

We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Please visit our Returns Portal to generate a prepaid shipping label.

What payment methods do you accept?

MTN Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.

Are your products covered by a warranty?

Yes, all products sold through MTN Shop come with a standard 1-year manufacturer's warranty against defects in materials and workmanship.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 1 hour of placement by contacting our customer support team via live chat or email.